Got Questions? We’ve Got Answers

1. How many sessions will I need?

Each individual’s journey is unique. Therapy is a tool, not a goal, so the total number of sessions will vary based on your needs, progress, and goals. Some clients see improvements in a few sessions, while others find ongoing support beneficial.

2. How can therapy help me with anxiety?

Therapy provides a safe space where you can explore the root causes of your anxiety. Using evidence-based techniques, we help you develop coping strategies, reduce stress, and build emotional resilience, so you can regain control and feel more at ease.

3. How long will it take to feel better?

The healing process varies depending on the individual and their unique situation. Some people experience relief after a few sessions, while others may take longer. Our therapists work with you to create a plan tailored to your pace and needs, ensuring progress at every stage.

4. Can therapy help with relationship issues?

Yes, therapy can significantly improve communication, resolve conflicts, and help rebuild trust in relationships. Whether you’re facing issues with a partner, family member, or friend, we provide expert guidance and support to strengthen your relationships and improve understanding.

5. What should I expect during my first session?

In your first session, you’ll discuss your current concerns and goals with your therapist. They will help you understand the therapy process, outline treatment plans, and start exploring ways to address your challenges. It’s an opportunity to ask questions and determine if the therapist is a good fit for you.

6. Do you offer online therapy?

Yes, we offer virtual therapy sessions for those who prefer the convenience of remote support. Our online therapy services are secure, confidential, and designed to provide the same level of care as in-person sessions.

7. Is therapy confidential?

Yes, all therapy sessions are confidential. We adhere to strict privacy guidelines, and any personal information shared during therapy will not be disclosed without your consent, except in cases where there’s a risk of harm to yourself or others.

8. How do I know if therapy is right for me?

If you're feeling overwhelmed, facing challenges in your relationships, or struggling with mental health issues, therapy can be a beneficial option. It’s a safe space to express yourself and gain insights into your emotions, and if you’re uncertain, an initial consultation can help determine if therapy is the right path.

9. How long is the typical duration of therapy?

Each session lasts between 45-50 minutes, with time allotted for debriefing and reflection. The overall duration of therapy varies depending on individual progress and goals.

10. How do I make an appointment?

Making an appointment is easy! Simply contact us through our website, email, or phone, and our team will assist you in scheduling a session that fits your availability. We offer flexible appointment times, including evening and weekend sessions, to accommodate your schedule.

11. Why should I choose a Social Worker?

Social Workers are trained professionals who help individuals manage emotional, mental, and social challenges. They provide support for navigating life transitions, building coping skills, and improving overall well-being.People consult social workers when they are going through a difficult time in their personal, family, and/or work lives. Social workers help identify the source of stress or difficulty, help people to develop coping skills, and find effective strategies/solutions to their problems. Social workers help you understand your situation, help you to stay motivated, help you learn how to ease your emotional pain, and help you get back to yourself.

12. Will I receive a treatment plan?

Yes. You will receive a personalized treatment plan during your follow-up session after the initial intake assessment. This plan outlines your therapy goals, the approaches we’ll use, and how we’ll measure progress—ensuring our work together is intentional, collaborative, and tailored to your unique needs.

13. Do you offer in-person or virtual sessions?

Yes, I offer both in-person and virtual therapy sessions. In-person appointments are available every Tuesday, while virtual sessions are offered throughout the week via secure video. You’re welcome to choose the format that best fits your needs and schedule.

14. How do you handle emergencies or crisis situations?

MayLuna Counselling is not an emergency facility. If you experience an immediate crisis, please call 911 or contact a crisis helpline. You can find emergency resources in our Helpful Resources section.

15. Can I book a one-time session?

Yes! While ongoing therapy provides deeper benefits, we also offer one-time sessions for specific concerns or guidance.

16. What happens if I miss or need to cancel a session?

We require 36 hours notice for cancellations. Late cancellations or no-shows may result in a fee. A full 36 hours notice is required for cancelling appointments. If you cancel less than 36 hours before your appointment time, you will be billed for 50% of the cost of your appointment. Clients who fail to show up for a scheduled appointment (no show) are billed for the full cost of their session.There are many reasons why someone may need to cancel, and many of these emergencies are unforeseeable. Cancellation fees may be waived in the event of a medical emergency, a loss in the family, or inclement weather

17. How do I reschedule an appointment?

You can reschedule through our online booking system, email, chat or by calling our office.

18. Do you offer same-day or emergency appointments?

We may have limited same-day availability, but we do not provide emergency services. If you need immediate support, please contact a crisis helpline or emergency services.

19. How much do sessions cost?

Session rates vary based on service type and duration. During your first appointment, we will provide full details on pricing and payment options.

20. How can I pay for my sessions?

We accept:

✅ Credit & Debit Cards

✅ E-Transfer

✅ PayPal (if applicable)

21. Do you offer a sliding scale?

Yes! We offer a sliding scale for clients with financial need. Eligibility is determined through an intake form and proof of financial situation.

22. Do you offer direct billing for insurance?

Yes, I offer direct billing to most major insurance providers. If your plan allows for direct billing, I’ll handle the process for you—so you can focus on your care, not the paperwork. Please check with your provider to confirm your coverage and eligibility.

23. Do you offer payment plans?

It depends on the situation, please contact us to let us know your specific situation.

24. How does virtual therapy work?

We conduct sessions via a secure video conferencing platform. You will receive a private link before your appointment.

25. Is online counselling / therapy as effective as an in-person session?

Yes! Research shows that virtual therapy is equally effective for most mental health concerns. It offers added convenience, flexibility, and accessibility.

26. Can I do therapy via phone instead of video?

Yes! If you prefer audio-only sessions, please let us know when booking.

27. What do I need for online therapy?

✅ A computer, tablet, or smartphone

✅ A stable internet connection

✅ A quiet, private space

28. Will my sessions be recorded?

In some cases, sessions may be audio-recorded for transcription purposes—such as for creating accurate session notes or documentation. These recordings are handled with the utmost care and are fully HIPAA-compliant. Your privacy and confidentiality remain a top priority, and all data is securely stored and protected.

29. Can I bring someone with me to therapy?

Therapy is most effective one-on-one, but if you’d like to include a partner or family member for certain sessions, we can discuss this.

30. Do you offer workshops or group sessions?

Currently, we focus on individual and couples counselling / therapy, but group sessions or workshops may be available in the future.

31. Can I text or email someone between sessions?

Emails and text may be used for scheduling, administrative questions, and customer service. Therapy-related discussions should be reserved for scheduled sessions. This is to protect your privacy.

32. What happens when I feel ready to end therapy?

When you’re ready to conclude therapy, we will:

✅ Review your progress

✅ Provide key takeaways & coping strategies

✅ Discuss a transition plan for maintaining growth

33. What should I do in a mental health crisis?

If you are experiencing a mental health crisis, please:

📞 Call 911 (or your local emergency number)

📞 Reach out to a crisis helpline: 416-408-HELP (4357)

📞 Contact a trusted friend, family member, or emergency contact

34. Do you have crisis helpline recommendations?

Yes! Here are some helpful resources:

Talk Suicide Canada: 1-833-456-4566

Kids Help Phone: 1-800-668-6868

Ontario Mental Health Helpline: 1-866-531-2600

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